- We've had a couple of tiles begin to flake the coating in some spots. I sent an email to the Floor and Decor store manager detailing the issue with pictures. Also had our installer (Bowes Expert Ceramic Tile) come out and take a look at it. He also went to the store and discussed it with them on our behalf.
At first, I was told that we would need to get a third party inspector to come out and certify that the tile was defective (at our expense) and then the report would be submitted to the home office, which would in turn, replace the whole floor (if they deemed so).
Today (10/15), I got a call from Michael at Floor and Decor. They will start by replacing the defective tiles (now up to 6) and if it becomes a larger problem, we'll look at replacing the whole floor.